Clive Payne – August 2019
Facebook review from Clive Payne
I have used BB for years on a number of things at home where the task extends beyond my own knowledge or I simply cannot be bothered to do it myself. The latter applies here and Rob Davenport came to my house to replace a fluorescent light in my kitchen with a LED one. BB are competitively priced, offer value for money, are reliable and punctual, very professional and courteous with good customer engagement skills. They did overlook getting back to me to confirm the appointment once I had confirmed for the work to go ahead but I put that down to simple human error - we all do it. I do not need to go elsewhere for quotes because I know I am not being ripped off and I trust them.Thank you for a super facebook review Mr Payne, I will ensure that Rob and our Small Work Department are made aware of your review. Referring to our error in contacting you to confirm that the appointment had been booked in, yes it was a simple oversight on our part. I believe that our Contract Manager did contact you to apologise at the time and no extra waiting time was accrued because of this. Thank you once again for your review and I hope that we can be of service again soon. Regards Karen Beard
Brenda Mayer – August 2019
Very impressed with service and for work carried out by electrician Rob Davenport who was very friendly. Would definitely recommend your company to family and friends.Thank you so much for taking the time to email us and let us know how impressed you were with Rob’s service. I will ensure that our Directors and our Small Works Contract Managers are made aware of your lovely comments. Assuring you of our best attention at all times, Karen Beard.
Mrs Stoddart – August 2019
Mrs Stoddart phoned to say thank you to Rob for sorting the problem with her heater out last week. She wanted us to know that how pleased she was with Rob’s work and she is very happy her heater is finally working!Thank you Mrs Stoddart for taking the time to call us at the office to let us know how pleased you are. I will make sure that Rob (plus Dan & James, our Small Works Contract Managers are aware of this too).
Ann Brazier – Worcestershire July 2019
I recently had some electrical work done by Rob Davenport (BB Electrician) this was the second time he has done some work for me. Thank you to Rob who was very knowledgeable, happy to answer any questions, courteous, polite and pleasant to be around. Vacuumed at the end of each day leaving everywhere tidy. He was assisted by Matt Tongue (still training I believe) on the last two days.. Also to Dan (Cattell - BB's Small Works Manager) who gave me the quotation, they were both polite and courteous. I would certainly recommend Barrie Beard Ltd to my friends and family.Thank you so much Ms. Brazier for taking the time to send in a lovely message regarding our employees. I will ensure that they are made aware of your letter, it's always great to get customer feedback! Thank you for recommending our company. Assuring you of our best attention at all times, Karen Beard
Lynn Messenger July 2019
I took a lovely telephone call from Lynn today regarding our BDHT contracts, she wanted to ring the office to say what a 'brilliant job' our electrician (Chris Smith) had done. She added that he was 'thoughtful, polite and thorough'.Thank you Lynn for taking the time to call and let us know. I will of course, as requested, let our directors, small work department and of course Chris know.
Peter Pope – June 2019
Rob and Andy did a brilliant job over a couple of days replacing / fixing a number of things inside and outside. Very highly recommended - Thanks!
Thank you so much Peter for such a lovely comments. I will ensure that our electricians are made aware of your review. Kind regards Karen Beard, Barrie Beard Ltd.
Jean Alkhamari – June 2019
Fantastic service by Rob Davenport. Nothing is too much trouble and all work done to an excellent standard. Great advice given too. Jean Alkhamari.Reply from owner
That's super Jean... Thank you so much for taking the time to get in touch and let us know about our electrician. I will obviously let Rob know that you have given him, and our company, such a lovely review. Kind Regards Karen Beard.
St Peters Church, Flyford Flavell, Worcestershire – New Heating System
We are very impressed with the job that Rob has done and he has kept everything tidy. Sue Peace
Mr & Mrs Hipkins
“I have just had some electrical work carried out by Rob Davenport, it is the second time he has carried out work at our house. I do not use social media so I would like to record our satisfaction with Rob’s work on both occasions. The repeat business is an indication of our satisfaction and out of a scale of 10 wish to record 10. We would also like to record our appreciation to Stuart at the retail counter who has sourced our lights and arranged suitable installation dates on many occasions. You guys run an impressive service!”Reply from the owner
Thank you so much for taking the time to email us to relay your fabulous comments. Both Rob and Stuart are a credit to the company and they will always go the extra mile to ensure ‘a job well done’. I will ensure that the Contracts Manager, Dan Cattell (who runs the small works department) the Directors and of course Rob and Stuart are made aware of your email. Assuring you of our best attention at all times. Kind Regards Karen Beard
I have used the services of Barrie Beard on a number of occasions and would highly recommend if you want a high standard of service. Dan is extremely efficient organising someone to undertake the work. Rob Davenport has carried out the majority of our domestic work and his work is first class and the advice given is extremely professional and useful when you are undecided about certain aspects or change your decision on the day (sorry Rob!).
Thank you Julie for leaving this super 5 star rating on Google. Yes, Dan and Rob are excellent ambassadors for Barrie Beard Ltd. Thank you again for taking the time to leave a review. I will be sure to forward your comments to our Directors and of course Dan (Contracts Manager) and Rob (Electrical Engineer) Kind Regards Karen Beard
Mr Farmer – Droitwich Oct 2018
“Excellent service from start to finish. A real pleasure to deal with you. It was a small job but treated with as much respect as if it had been a large one. The electrician was superb, listening to our concerns, and finding solutions that suited us. I would come to you in future and I’d recommend you to friends and family” Mr FarmerThank you Mr Farmer, for taking the time to write to us. We are pleased that you will recommend us to your family and friends. Karen Beard
Well done to BB's Dan Cattell & Rob Davenport .. Dan, for great initial quoting and to you both for your super customer service. It’s all about repeat customers who know and trust us as a company and their recommendations for the future. Barrie Beard Ltd
Ms. Crawford – June 2018
"Thank you for a sterling job by James (O'Brien, BB Electrician) yesterday. Look forward to hearing from you when lights come in.Thank you for taking the time to emailing us regarding James, he always endeavours to do a sterling job. Kind regards K. Beard
Helen Chambers – Bromsgrove – March 2018
We received a lovely call from Helen Chambers 15.3.18. She praised Rob Davenport (BB Electrician) for a super job that was well done. She added that Rob was very careful in her home and respectful regarding her new decor. She added that Rob was very pleasant and efficient.Thank you Ms Chambers for taking the time to contact us about our service. We always endeavour to provide the best possible service to our customers, should you require any further assistance please do not hesitate to contact us. Kind regards Karen Beard.
Platform Hire – Simon Page
“Many thanks for sorting the lights out! Great job & 2 pleasant lads....” (Our Electrician was Adam Woodward & Apprentice David Shephard)
Regards Simon Page - Platform Hire
Louise Hill MPAGB December 2017
"I had the need to call an Electrician out urgently and I called Barrie Beard who arranged for an electrician to come over the same day and make safe the problem for me. I have to commend the efficiency and professionalism of this company for the prompt service I received. The "Electrician"- James O'Brien was extremely courteous and helpful in resolving the problem and I would certainly not have any hesitation in using and recommending this company in the future."From Barrie Beard Ltd - Afternoon Louise, Thank you so much for taking the time to email us regarding one of our electricians. It is always lovely to hear such positive feedback and rest assured I have notified James directly and copied in our Directors. As a company we always endeavour do our very best for our customers, so should you require any further assistance then we would be only too pleased to attend. Kind Regards - Karen Beard
Mr Lavender Nov 2017
.***** (5 Stars from Mr Lavender, on Google My Business) I required some urgent electrical testing on commercial property. Dan and the team organised the work promptly and efficiently. Well impressed .(owner)18 hours agoThank you John for taking the time to add your comments about our company on google. It will be passed onto Dan.. If we can be of any further assistance please do not hesitate to contact us again. Regards Warren Beard.
Ms Challand – Aug 2017
"I just wanted to say a huge thank you for David's (David Walker, BB Electrician) professionalism and conscientious approach to sorting out our heating control problem. Had I known that you had someone who could sort a heating engineering issue, I can assure you that I would have been in touch long before now. Over the past 18 months, two plumbers and a so-called heating engineer have been to the house (on friend's recommendations) poked a few buttons and looked at the pump and then bailed out leaving a bill. All without any sign of having remedied heating that wouldn't come on in the winter and that wouldn't turn off in the summer. The last plumber came last month, pulled up the carpets and looked at the pump but also left a bill without a solution. That was when I contacted you after driving past and seeing the domestic work sign. David was here for the best part of three hours and was absolutely determined to get to the bottom of the missing thermostat problem despite my not being able to find any ancient instruction booklets. I have no idea whether or not the system will stir into life when the winter comes but the relief of not having to endure tropical temperatures and terrifying gas bills is indescribable. I really can't thank David enough for his diligence. He is a great credit to your company and went out of his way to explain what he was doing and why. It's wonderful to know that I have finally found a company (and on the same road!) I really feel I can trust. I will certainly be recommending you to friends in the future."
Mrs Alison – July 2017
“Mrs Alison, just rang to complement what a wonderful job Dave Walker (BB Electrician) has just done. She also thanked us for sending such a lovely person (which she considers a rarity these days)”. Call taken by Tina Porter 13.7.17
Sandy Matheson – June 2017
When it is virtually the norm to complain, let me try and reverse that trend.!! We contacted you today with a problem we were experiencing and spoke to Dan (Cattell, Small Works Contract Manager). He was most helpful and understanding and tried very hard to solve our issue. Soon afterwards , he phoned and said that Rob (Davenport, BB Electrician), who was working at the Worcester Hospital, would contact us. Sure enough, he did and was most obliging, saying he'd be at our place at around 3pm. When he arrived, he was very courteous and helpful and soon had the problem sorted out. A very big thanks to both, brilliant ambassadors for your company. Thanks very very much. Sandy Matheson
Mr Foster – May 2017
A note of thanks ~ I've recently been searching for replacement strip bulbs for some under cabinet lights I have which was proving very difficult with "other" suppliers saying they were obsolete or very odd sizes and quoting up to £70 to replace. I popped in to your store and was shown excellent service by your sales staff member Stuart, who found me the exact LED replacement unit and much cheaper than other suppliers ~ Many Thanks. Dave Foster
Mr Drinkwater – Droitwich – November 2016
I would just like to thank you and your team for your help once again. I am very happy with everything that you did for me and will certainly have no problem in recommending Barrie Beard Ltd to any of my friends.
Mr Southwell – Droitwich – November 2016
Your electrician (Mark Warman) had a very high standard of work, he kept me informed throughout and is a great advocate for your business, as well as being an excellent mentor to Dan Parkes (BB Apprentice) who had fantastic customer service skills. They both spoke highly of your business, and take great pride in their work. If the rest of your employees are like these two gentlemen then you can look forward to the future with confidence.
Mr Moseley – Rubery, Birmingham – October 2016
I wanted to say how superb you're service and quality has been. The electrician (James O'Brien BB Electrician) is first class and very professional. I'm so glad I went with you guys and it's worth every penny! I can relax knowing it's been done properly. Thanks again.
Mr and Mrs J – Droitwich – February 2016
Last week your company worked to install heating, lighting, hot water and other jobs. From the survey, quotation and then installation the whole process was quick, tidy and totally professional. Can you give Rob (Davenport - BB Domestic Electrician) a huge 'thumbs up', he was superb.
Mr and Mrs M – Bromsgrove – November 2015
Please pass on our thanks to your electrician (Dave Mould) who carried out this work to the highest standard and with care and consideration. We were very pleased with everything he did.
Mr W – Wychbold, Worcestershire – May 2015
I am writing to you to thank you for sending your electrician into my home to install an electrical supply to my log cabin. Richard (Millett- BB electrician) was very courteous, extremely efficient and had excellent workmanship. He started work early and finished late. He had a smile on his face all day. It is so refreshing to find such a pleasant and hard working person. How lucky you are to have such an employee. Also thank you Dan (Neilson - BB Contracts Manager) for organising this job for me.
Ms R and Mr R – Droitwich – April 2015
It has been a pleasure to deal with your company and we are very happy with the standard of work carried out by your electrican. He dealt with all the problems we had, was efficient, hard-working and treated our home with care.
We shall certainly use your firm for any future electrical work and we would be pleased to recommend you.
Mr and Mrs K – Droitwich
We would like to express our thanks and gratitude to Graham, he did an excellent job, much appreciated.
Ms B – Belbroughton, Bromsgrove – (Email received)
Just wanted to say 'Thank you' for the work that Darren (Bore, BB Electrician) did on our home last week. We are really pleased, if you could pass out thanks to Darren please.
Mrs B – Bromsgrove – (Telephone call taken by Tina Porter)
Mrs B telephoned to say how pleased she was with the service of Barrie Beard Ltd. Daniel Neilson (BB Contracts Manager) was very professional and responded quickly to the original enquiry. She also wanted to say how pleased she was with the work that Gareth (Parkes, BB Electrican) did in installing her LED down lights.
Mr R – Barnt Green 19/08/13
Of the three companies we approached for schemes and quotations, Daniel Neilson was the most willing to fit in with our needs and was alone in offering the system we finally chose. Darren the electrician who carried out the work was excellent in every respect. Like Daniel , keen to fit the installation to our needs, hardworking and skillful. A fine advertisement for your company.
Mrs S – Bewdley – 17/07/13
Please thank Graham (Knowles) for the way he dealt with my mother, who has Alzheimers. I knew that she would be safe with Barrie Beard's staff. He treated her with the respect I hope we will all get at 85. And I hope she will now be able to remian in her home a little longer. Many thanks.
Ms S – Bromsgrove – Regarding Cooker Hood Installation – 28/03/13
Just wanted to say how happy I am with the finished job and that the electrician (Gareth Parkes) who did the job for me did a great job with little mess.The whole process of the quote, booking and completion was an excellent service. I'd definitely recommend and use you again if I need any more work carried out.
Mr O’Donavon – Hartlebury Shooting (telephone call taken by Jacqui Emery) 28/03/13
Mr O'Donavon telephoned and requested that a message to be passed to Barrie Beard directors, to say that, Stuart Pearman on our sales counter was so helpful today.
Mr C – Fernill Heath 04/03/13 – PV Solar Panels
You recently installed PV panels at my home and I wish to express my thanks and appreciation for both the service provided and quality of workmanship. I would first like to thank Director Wayne Bedford for this extensive advice and guidanced that led to the decision to go ahead. I would also like to thank the onsite workers who came to my home to carry out the work. They were efficient and quick in their work but at the same time polite, considerate and clean workers. I was consulted at each step as to location of the panels and sighting of the various pieces of equipment. When work was finished they vacuumed up and left the house tidy. Finally I wish to commend Dan Neilson who project managed the job from start to finish. The whole process ran smoothly with Dan keeping me abreast of progress and milestones throughout. I am currently watching the meter as it counts off the units generated and consider this one of the best investments I have made.
Ms A – Bromsgrove 27/11/12
Just to say a big thank you to Rob (Davenport) who came out to fix our shower last Friday. He was extremely professional and efficient, my husband is disabled and Rob went out of his way to make the job as unobtrustive as possible. In fact from my first initial telephone contact to Barrie Beard Ltd I was very impressed with the overall service. I shall definately call you again if and when I need!
Mr D – Leominster – 31/10/12
I am writing with reference to the outstanding electrical installation carried out by your company. From the first meeting with Wayne (Bedford - BB Director), who was a winning combination of warmth and efficiency throughout, the whole project ran smoothly and was completed to an exceptionally high standard at the most competitive price. Having spent a working lifetime in the building industry myself, I can genuinely say that i have never come across a more hardworking, flexible and knowledgeable practitioner than Chas (Brown, BB Electrician) the young electrician you sent to lead the installation on site. Your employees were always punctual and reliable throughout the project, worked to our timescales without complaint, linked in unexpected hurdles with the minimum of disruption to us. Chas always went the extra mile for us too, bringing samples of materials with him to site and giving us helpful advice willingly. He was always a most instructive and pleasant leader. We are also grateful to him for giving us a very comprehensive overview of the installation on the final day of work prior to leaving, which proved enormously helpful. Whenever we needed to contact your offices nothing was ever too much trouble for Wayne who spent a great deal of time ensuring that our job was properly planned for prior to starting and that our needs were fully met throughout. We always felt extremely confident in him as a project manager and also found him a real pleasure to work with. What outstanding customer service! We have rarely found a company where we can say that every employee we met was polite, hardworking, willing, reliable and helpful. So it is with real pleasure that we can say in the case of Barrie Beard Ltd, this genuinely is the case. We have benefitted from a first class job at an extremely competitive prices. We will be delighted to recommend your outstanding company to our own colleagues, family and friends.
Mr N – Bromsgrove (telephone call taken by Rose Humphries) 12/09/12
Mr N would like to thank Barrie Beard Ltd for their prompt attention to the smoke alarms that were fitted by Rob (Davenport - BB Electrician). Mr N is very pleased with the alarms and service.
Ms. B – Worcestershire (telephone call taken by Fiona Steeter) 20/06/12
Ms.B brought in a lamp yesterday and advised that the very helpful gentleman on our counter fixed it for her, she also bought a couple of Bell light bulbs which she is very pleased with. She has been using energy saving bulbs for several years but has always found the light given to be very dim and cold, but these ones provide a bright light just like old bulbs did. She asked me to pass on her thanks and to say she was very impressed by the service and the bulbs.
Mr J – Barnt Green (email sent to Dan Neilson BB Contracts Manager) – Garden Lighting 31/05/12
Thanks for organising the work , it is the first time for a long time someone has actually done what they have said, a good job. You were the most expensive of my three quotes but who cares because it is as promised and no grief. The electrician(Darren Bore BB Electrician) who did the work was also very professional, I would recommend you without a doubt.
Mr A – Barnt Green (section of email sent to Warren Beard BB Director) 28/05/12
Since we have reached that stage, perhaps this is an appropriate time for me to record how pleased we were with Rob(Davenport, BB Electrician). We are not, of course, qualified to comment on his expertise, but he always made us feel totally reassured whenever anything technical needed discussing. In addition, we found him extremely pleasant, sensibly co-operative and pragmatic in presenting us with alternative ways of solving problems, very hard-working, and as tidy a workman as we have ever met. We didn't see a great deal of Gareth(Parkes BB Electrician) but, again, found him very pleasant, and I should also record that the work-experience guy Liam (Freckelton) was one of the most courteous young men we have ever met.
Mr W – Droitwich 17/4//12
Hello Dan (Neilson, BB Contracts Manager) Mark (Clamp, BB Electrician) has done an excellent job in completing the external garden lighting, with thanks.
Mr W – Bromsgrove 18/03/12
I would like to put on record my appreciation of the excellent serviced provided by the electrician who attended on 28th February. Nothing was too much trouble and he did not leave until he was satisfied all faults had been rectified. I'm sorry I don't have the gentleman's name (G.Parkes BB Electrician) but he was a great ambassador for your company and an exemplar for all aspiring young electricians. I would be greatful if you would pass on my thanks.
Ms P – Worcestershire 05/03/12
I would like to thank all and D.Neilson (BB Contracts Manager) for his advice and for dealing with the paperwork to NPower for me. Also thanks to the electrican (Darren Bore) who did such a neat job in the home going about the installation in a very workmanlike manner. (Relating to Solar Photovoltaic (PV) Installation)
Mr W – Birmingham – 17/02/12
Thanks for your invoice which I paid today plus completing the job efficiently, we’ll certainly use you again.
Mr & Mrs B – Worcestershire – 05/01/12
Dear Dan (Neilson – Contracts Manager) Re: Installation of Solar Panels We are really pleased with the work the team has done for us. The panels have been fitted very securely and it is a very neat and tidy job which a number of visitors have commented on.
Ms W – Belbroughton – 28/10/11
Dear Dan (Neilson - Contracts Manager) Just to say thanks for getting things sorted and for the superb work carried out by Graham & Gareth at our house.
Mr B – Bromsgrove
Dear Dan (Neilson – Contracts Manager) I wanted to say thank you for your courteous manner and very reasonable quote for the electrical work at my property
Ms G – West Midlands
Meant to e-mail you 2 months ago when my dad needed a new bulb for his torch and no where sold them and the guy on your trade counter ordered 1 in for him, it only cost £1.50 but just would like to say thanks for him going to the trouble, he is a credit to your company. Many Thanks.
Mr B – Birmingham
Just a note to express my gratitude to you for all your support and assistance with the work at Portland Road, Graham (BB electrician) did an excellent Job. Your help is greatly appreciated.
Mrs B – Worcestershire
Thanks so much for your help yesterday. Managers at Somerfield in Pershore (and Regional Managers) were delighted to get full power supplied to the shop. Without your help, the engineer said we would have lost another half-day's trading by the time the fuse was obtained and fitted.
Mr P – Worcestershire County Council
A quick note to say thank you to all involved. This had been hastily rescheduled and I greatly appreciate everybody's efforts in turning this into a successful night's work.
Ms K – Alvechurch
Your engineer Rob (BB electrician) was very good and helpful about explaining what he was doing and why. Many thanks for your help.
Ms H – Kenneth Morris Business Specialists, Worcestershire
Just a note to thank you for sending an engineer out to us so quickly yesterday morning. Without your prompt help we would have suffered a lot more 'down time' than we did.
Mr R – Bromsgrove
Although rewiring a house like this is a considerable undertaking, I would like to take this opportunity of thanking all the staff concerned for the care and consideration they showed. The work was executed with exemplary care and thoroughness, to the highest standards.
Mr & Mrs W – Harbourne, Birmingham
We would like to thank you for the prompt response to our request for the work. A special thank you should go to the young men who worked so hard for us.